Complaint Process

With Southeast Tech
Southeast Tech recognizes that there may be conditions that are in need of improvement and that students and others should have some means by which their concerns may be effectively expressed, considered, and dealt with fairly. Such means can do much to maintain harmonious relationships between Southeast Tech and the students and community.

Southeast Tech desires that all types of complaints be handled informally at the level closest to the origin of the complaint, but that channels be provided for filing official complaints when resolution is not achieved. Southeast Tech will follow approved policies and procedures for handling complaints. These policies can be found on Southeast Tech's Policies page.

With the Department of Education
For all complaints, the first course of action must be to try to resolve the complaint directly with Southeast Tech through informal or formal processes. If the matter is not resolved through formal processes, you may choose to file a complaint with the South Dakota Office of Learning and Instruction. The OLI office will only handle those complaints that concern educational programs or practices of technical institutes and that have exhausted the individual institution’s formal process for complaints. The office does not handle anonymous complaints, nor does it intervene in matters concerning an individual’s grades or examination results, as these are the prerogative of Southeast Tech’s faculty. Fill out the complaint forms on the Department of Education's site.

With the Higher Learning Commission
Southeast Tech is accredited by the Higher Learning Commission. For complaints relating to institutional practices that may not meet the Criteria for Accreditation established by The Higher Learning Commission, individuals should direct complaints to HLC. Follow the complaint process on the Higher Learning Commission complaint page.

For non-South Dakota residents strictly in online courses at Southeast Tech
Non-South Dakota Residents taking exclusively online courses at Southeast Tech should first file any complaints with Southeast Technical Institute.  Any unresolved online student complaints regarding the belief that Southeast Tech has violated deceptive trade practices or consumer protections, or that the institution does not meet standards established by the institution's accrediting agency or the State Authorization Reciprocity Agreement (SARA), may be sent to the South Dakota Board of Regents (SDBOR). The SDBOR will only address complaints after a student has exhausted his/her appeals at Southeast Tech. Complaints involving student grades or student conduct violations are governed entirely by Southeast Tech policy.