Frequently Asked Questions - Mobile ID

Contact the I.T. Department at (605) 367-4461 or stop by the Support Center in the Technology Center.

Instructions can be found on our User Guides page.

Instructions can be found on our User Guides page.

Yes, if you previously had a physical ID card, it will continue to function after you have added your Mobile ID to your device. New students will not be issued a physical card and can only use a Mobile ID. Remember, the Mobile ID is a privilege and benefit of being part of the Southeast Technical College community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct. 

If you don't have an Android or iPhone or your phone doesn't have NFC you can request a physical ID card here.

When using Express Mode (iPhone 6s or later), your Mobile ID will not be displayed with other cards in Apple Wallet for security reasons.  

If you have an iPhone XR or newer model, yes. Express Mode with power reserve is available for up to five hours when your phone needs to be charged.  (For more details, see https://support.apple.com/en-us/HT212171.) Android phones and other iPhone models (iPhone 8 and earlier) do not offer this feature. 

1. On your device, go to Settings > General > Software Updates.  
2. If your device is running iOS 12.2 or later, you’re ready to use the Mobile ID.  
3. If not, tap Download>Install. You may need to enter your passcode to start the update.  
4. Once the download is complete, follow the instructions on your phone to finish upgrading to the latest version of iOS. 

1. The series number for your Apple Watch can be found on the back of the watch. Note: The Series 1 Watch and newer is required. 
2. Instructions for verifying and/or updating your Apple Watch software version can be found at https://support.apple.com/en-us/HT204641. 

Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud. 

1. From your device tap: Settings>About Phone>Software Information 
2. To update, from your device tap: Settings >General >Software Update >Download >Install >Passcode may be required. Your device will display the estimated download time. 

You can add either one iPhone and one Apple Watch, or one Android phone on your account at a time. See the ‘Securing My Account’ section below if you have lost a device and need to deactivate your credential. 

First remove the pass from your old device from Apple Wallet.  Once removed, go to the e-accounts app on your new iPhone and follow the steps to add to Apple Wallet. 

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish. 

Yes, you can remove your credential from Apple Wallet and re-add it when you return.* 

To remove your Mobile ID, navigate to the Wallet app, tap the information icon in the top-right corner of your card and select "Remove Card."

To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Mobile ID, scroll to the bottom and select "Remove Card. "

*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your Mobile ID. 

Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Wallet. 

From iPhone: 

1. Navigate to the Wallet app. 
2. Tap the information icon in the top-right corner of your card. 
3. Scroll to the bottom and select "Remove Card."
4. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time. 

From Apple Watch: 

1.  Navigate to the Watch app on your iPhone. 
2. Scroll down and select "Wallet & Apply Pay." 
3. Tap on your Mobile ID.
4. Scroll to the bottom and select "Remove Card."
5. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time. 

From Google Wallet:  

1. Open Google Wallet. 
2. Select your Campus ID from the available cards. 
3. Touch the three dots in the upper right corner of the screen. 
4. Select "Remove ID."
5. Confirm "Remove ID" selection. 

 From Transact eAccounts:  

1. Open the Transact eAccounts Mobile App on your phone. 
2. Tap "Continue to Sign In" and log in with your school credentials. 
3. Click on your photo to expand your devices.
4. Click the "More Information" button. 
5. Tap "Remove Campus ID"  button
6. Select device(s) to remove from your card. 
7. Tap "Remove" in the pop-up box. 

Name information on the Mobile ID comes from the STC’s student information system and needs to be updated there. Students should contact the Student Success Center to make changes. Faculty and staff should contact HR to request updates. Once changes are completed, the updates will sync to the Mobile ID on your phone within 48 hours. 

• If your account balances a $0, they will not display until funds are added. 
• If you have available funds that are not displaying, please contact the Business Office

To deactivate a card:

In the Transact eAccounts app:

• Click the settings gear in the upper-right corner.  
• Select the "Card Management" option. 
• Choose the credential you want to deactivate and toggle it off.  
• You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.  

In the Transact eAccounts web version: 

• Go to the eAccounts website.
• Select "Card Services".
• Select "Deactivate Card".
• Select the credential to deactivate and click on “Deactivate Card”. 
• You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.  

Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472  

To reactivate a found device that was suspended, perform the following steps: 

In the Transact eAccounts App: 

1. Click the settings gear in the upper-right corner.  
2. Select the "Card Management" option. 
3. Choose the credential you want to reactivate and toggle it on.  
4. You will receive a confirmation email. Only the selected card will be reactivated.   

In the Transact eAccounts Web Version: 

1. Go to the eAccounts website.
2. Select "Card Services".
3. Select "Activate Card".
4. Select the credential to reactivate.
5. You will receive a confirmation email. Only the selected card will be reactivated.